CALL CENTRE EXECUTIVE AT A REPUTABLE INTERNET SERVICE PROVIDER (ISP) – LORACHE GROUP

Call Centre Executive at a Reputable Internet Service Provider (ISP) – Lorache Group

Job Title

Call Centre Executive

About the Company

Lorache Group – Our client, an Internet Service Provider (ISP) Conglomerate, is currently recruiting suitably qualified candidates to fill the position above:

Location

Lagos

Job Description

• We are in need of an active and vibrant individual with good communication skill and exceptional unique attributes.

Responsibilities

• Ensure high level of Customer centric attitude to provide resolution to customer concerns
• Ensure that calls are answered within defined threshold of 20 seconds
• Handle Customers compliant, request and queries via inbound calls
• Emphasis on first level trouble shooting and concern redressal
• Maintain and build lasting customer relationships by ensuring concern attended are resolved
• Build customers’ interest in products and services for all queries been attended
• Validate customers’ contact details and share update require with supervisor
• Ensure relevant communication, records and data are updated and recorded
• Identifies and escalate situations requiring urgent attention to appropriate department
• Prepare daily activities reports and share with TL / Supervisor and HOD

Requirements

• Qualification: Relevant company experience preferred, Graduate / Post Graduate
• Experience: 1-3 years
• Language Speaking: Hausa, Igbo, Yoruba and English
• Computer knowledge
• Internet and Tech savvy
• Customer query resolving skills
• Sales Acumen
• Customer focus
• Excel knowledge (Must)

Application Closing Date

26th May, 2018.

How to Apply

Interested and qualified candidates should send their CV’s to: jobs@lorachegroup.com Using the Position applied for as subject of the mail.